Frequently Asked Questions

  • What is a Registered Clinical Counsellor (RCC)?

    BC’s Registered Clinical Counsellors have a minimum of a Master’s Degree in a variety of areas such as counselling, psychology, or social work. An RCC is accountable for ethical practices under the BC Association of Clinical Counsellors standards of practice and code of ethics. An RCC has met specific educational and training criteria that provide assurance of experience, qualifications, and stringent professional and ethical standards. Visit the BCACC website for more information.

  • How long are sessions?

    Individual counselling sessions are 60 minutes. Couples counselling sessions are 90 minutes.

  • How much does it cost and how do I pay?

    Individual counselling sessions are $150 including GST. Couples counselling sessions are $225 including GST. You can pay by cash, cheque, credit card, or e-transfer. I believe that counselling should be accessible. If cost is a barrier for you, please send me an email at counselling@benastock.com.

  • Does my insurance cover me?

    As an RCC, my services may be covered by your medical benefits plan. Please consult with your plan before booking a session. I do not bill directly to medical benefits plans but will give you a receipt at the end of each session for you to submit to your medical benefits plan provider.

  • Do you offer free initial consultations?

    I offer a complementary 30-minute initial telephone or video conferencing consultation in which you can ask me any questions about my practice, and you can tell me about what your current concerns are. We can then schedule a session if we decide we would like to work together.

  • What if I need to cancel or change my appointment?

    To cancel or change a session outside the booking window of 24 hours, you can make the changes online or call the office. Cancellations or changes made less than 24 hours prior to a session will be considered as a missed session and you will be charged the full session amount. I understand that emergencies and unexpected circumstances happen. If you find yourself in an emergency situation or something unexpected has occurred, please telephone the office so we can work around your situation.

  • What if I have an emergency?

    I provide elective care to clients and am not available for crisis calls. If you have an emergency, please seek medical attention at your local emergency department, call 9-1-1, or the Crisis Centre at 604-310-6789 or 1-800-784-2433 if you are having thoughts of suicide.

  • Are there any risks to counselling?

    Although benefiting from counselling is often the result, there are potential risks. Sometimes the counselling process can bring up painful memories that may result in strong emotions or reactions. This may alter how you understand yourself or others, which at times can be difficult. Sometimes you may feel worse before you feel better. You can always discuss these experiences with me.

  • Do you have a Social Media Policy?

    Yes, this is my Social Media Policy